Operations Manager

Role Description

The SGAC Operations Manager will be accountable for supporting the management of SGAC operations.  This includes project planning, scheduling and managing, capacity and utilisation management, delegating work to meet deliverables, and tracking the status of outstanding work from the different SGAC teams. 

The selected candidate will work (lead or support) with different SGAC Executive Office Teams to ensure that communication is streamlined. The Operations Manager is responsible for identifying process improvements that will lead to year-over-year enhanced operations, and making sure that all ongoing work is delivered timely meeting SGAC quality standards.

The SGAC Operations Manager will work with and report to the SGAC Executive Director. 

This is a paid position. The SGAC Operations Manager is to be based in Vienna, Austria. 


Operations Management

The Operations Management components of this role have an emphasis on administration of the organisation and communications management, including working closely with the Executive Office on the development and facilitation of opportunities for SGAC members in the space sector. The latter includes overseeing development of the SGAC brand, web and printed content, and supporting public relations and communication efforts. The coordinators of different SGAC teams and monitoring their activities is a key responsibility of the Operations Manager. 

Tasks include:

  • Lead the following SGAC Team Leads and represent them within the Executive Committee:
    • SGAC Scholarship Team Lead
    • SGC PR&Comm Team Lead
    • SGAC Reports Team Lead
    • SGAC WebData Management Team Lead
  • Support the operations-related tasks of the following team:
    • Work with the SGAC HR Team to track the recruitment process steps (call for application, advertisement, applications collection, evaluation, announcement) and ensure these are done within the established timeline
    • Work and coordinate with the SGAC Legal Team to ensure each contract is reviewed and approved before being released for signature
    • Work with the SGAC Finance team in particular to generate bills and invoices, track payments, and scholarships reimbursement process
    • Work with the SGAC Events Coordination Team to ensure the success of our regional events such as the Space Generation Workshops as well as local events
  • Ensuring quality of operations and regular communication between the Executive Committee (including RCs, EC Teams)
  • Respond to enquiries from the media and general public on SGAC, including traffic generated from [email protected] 
  • Assist the management of the SGAC Office
    • Management of physical and electronic documentation
    • Keeping SGAC registration current with various organisations worldwide

Necessary Qualifications

General Requirements: 

  • SGAC membership: registration on the SGAC website and below 35 years of age at the time of the recruitment
  • Citizenship of a UN member or observer state located in the region (as listed in the SGAC bylaws)
  • Be a motivated young talent between the ages of 18 and 35 years old
  • Must be able to legally work in Austria, and be legally paid in the E.U.
  • Ability to live in Vienna, Austria but travel occasionally within or outside the E.U.
  • Experience/familiarity with the space sector is a plus
  • Experience and familiarity with SGAC is preferred

Communication skills: 

  • Awareness of international cooperation principles, concepts and techniques
  • Cross Cultural and Communication Awareness: ability to establish and maintain professional working relationships with people from various international and cultural backgrounds
  • Strong working knowledge of computer applications, such as MicrosoftWord, PowerPoint, Excel, and Google Apps
  • Professional Fluency (Speaking, Listening, Reading, and Writing) in English. Other language(s) spoken is a plus 
  • Responsiveness – Fast response times in email and other forms of communication

Operations and Management skills: 

  • Event Planning and Project Management experience is preferred
  • Experience with EventBrite, WordPress and MailChimp is a plus
  • International Relations or Business background is preferred, but not required
  • Experience in strategic thinking and problem solving, as well as building, leading, and motivating teams
  • Proven success in meeting deadlines and be able to work independently and with teams under pressure during fast-turnaround needs
  • Strong Attention to Detail – Eye for Improvement of Processes
  • Excellent multi-tasking skills

This position reports to the SGAC Executive Director. The SGAC Operations Manager acts as a contractor for SGAC, not an employee. Deliverables and milestones for the role are determined in the contract for this position. The Operation Manager position is not designed to evolve into the Executive Director position. 

Time Commitment

This is a full-time paid position requiring some availability on evenings and weekends. As the organisation is volunteer-run and our volunteers are based across time zones all over the world, sometimes you will need to adjust your working hours to meet organisational needs, and also contribute more than a typical “9-to-5” office environment and 40 hour work week to meet task deadlines. Passion for what SGAC does is key to the organisation’s success!

This position has a six month trial period. Upon successfully completing the performance review with a positive result at the end of the 6 months period, the Operations Manager may renew the contract for one year.  The contract will then be renewable on an annual basis. 


  • Remuneration of 1200 EUR/month during the 6 month trial period, and 1500 EUR/month following a successful trial period. 
  • Economy class travel expenses will be covered to attend the Space Generation Congress, International Astronautical Congress, and up to two Space Generation Workshop. 
  • Support of attendance to UN Events including UN COPUOS meetings and other Vienna events as part of the SGAC Delegation
  • Meeting and working with young space sector leaders from around the world
  • Unequalled leadership opportunity and change to lead teams from around the globe, building leadership and management skills that are directly translatable to your career
  • Having a significant impact on SGAC’s brand and image on the international stage
  • Contributing to the growth and sustainability of the organisation

How to Apply

To apply for this position, please send your applications to Clémentine Decoopman, SGAC Executive Director, at [email protected] and the Zareen Cheema, SGAC Recruitment Team member, at [email protected] by October 31 2019 with the following documents as attachments:

  • A Letter of Intent (maximum 1 page)
  • Your CV (maximum 2 pages)
  • List of three past experiences and how they have prepared you for this role (maximum 1 page)

Only complete applications will be considered.

Application Timeline

Application Open 1 October 2019
Application Close 31 October 2019
Review of Applications 31 October – 11 November 2019
Interview of selected applicants 11 – 22 November  2019
Announcement of Results 25 November 2019